Thanks for using BIGEQ! We are a small business with a small team, and are happy to help you. Before sending us an email, please check answers to common questions:
Q: How do I cancel my BIGEQ+ membership?
A: Cancel in your account anytime here.
Q: I did not receive the Password Reset email.
A: Check your junk mail. Othwerwise, email us and we can manually reset it.
Q: Can you mark my ad as sold or leased?
A: You can mark your ad as sold in your account here.
Q: Are you hiring?
A: If we do, we will announce it on our homepage blog and social media, so please follow us on Instagram and/or Facebook.
Q. When will my ad be posted to social media?
A. Showcase and Select ads are posted within 2 business days; we hand-make each post and add them Monday-Friday. If you do not see your ad posted to socials within 3 business days, please contact us.
More answers are here: BIGEQ Frequently Asked Questions
SEND AN EMAIL
Still have a question? We're here to help. It is our goal to respond within 1 business day, excluding weekends and United States Federal holidays.
We ask you to please write with courtesy and respect. We will work to resolve any issue that may arise.
Please email the following:
• your first and last name
• email associated with your BIGEQ account
• phone (optional - we don't offer phone support but this can help us locate your account)
• the name of your horse if you have an advertisement with us
• Any questions, concerns, comments or feedback.
Our email address:
You may also send a DM to our Instagram account @bigeq, but we check and respond to email faster.
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